Shipping policy

Shipping Policy

At Pawkry, we want to make sure your shopping experience is as seamless and transparent as possible. We are proud to offer Free Tracked Shipping on all orders for our dog gear!

Please review our shipping terms and delivery expectations below.

1. Order Processing Time

  • All orders are processed and sent to our fulfillment team within 1–3 business days (excluding weekends and holidays).

  • Once your order has been dispatched, you will receive an email confirmation containing your tracking number.

  • Note: You have a 3-hour window after placing an order to request any modifications or cancellations before it enters automated fulfillment.

2. Estimated Shipping Times

Because we source high-quality dog gear directly from trusted fulfillment partners to offer the best prices, average transit times are as follows:

  • United States: 7–12 business days

  • International / Worldwide: 8–15 business days

(Please note that shipping times are estimates and may occasionally be subject to minor delays caused by postal carrier backlogs, weather events, or customs inspections).

3. Order Tracking

  • Every order placed at Pawkry includes Free Tracked Shipping.

  • Once your package has shipped, you will receive an automated email with your tracking link.

  • It may take 24–48 hours for the tracking status to update on the carrier website after your label is generated.

4. Wrong Address Disclaimer

  • It is the buyer's responsibility to ensure that the shipping address entered at checkout is correct.

  • If you need to make changes to your address, please contact us within 3 hours at support@pawkry.com.

  • We cannot be held responsible for packages delivered to incorrect addresses provided by the customer.

5. Lost or Stolen Packages

  • Pawkry is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.

  • If your tracking information states that your package was delivered to your address and you have not received it, please check with family members, neighbors, or reach out to your local postal carrier.

6. Contact Us

If you have any questions about your shipment, tracking, or order status, please reach out to our dedicated support team:

  • Brand: Pawkry

  • Email: support@pawkry.com